Privacy Policy

1. Introduction

Welcome to Saad Computers ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases.

2. Information We Collect

We collect information you provide directly when placing an order:

Personal Information: Full name, email address, phone number
Delivery Address: Street address, city, state, PIN/ZIP code, country (India or United States)
Payment Information: Payment is processed by Razorpay. We do NOT store your card details, CVV, or banking credentials. We only receive a payment confirmation ID.
Order Information: Products purchased, order amounts, transaction IDs
Technical Data: IP address, browser type, pages visited (collected automatically)

3. How We Use Your Information

To process and fulfill your orders
To contact you regarding your delivery via phone or email
To send order confirmations and updates
To respond to customer service inquiries
To improve our website and services
To comply with legal obligations

4. Payment Processing

All payments are processed by Razorpay, a PCI DSS compliant payment gateway. By making a purchase, you agree to Razorpay's Privacy Policy. Your financial data is handled exclusively by Razorpay. We receive only a transaction confirmation ID and the payment status.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

Delivery Partners: Your name, phone, and address are shared with our courier/shipping partners to fulfill delivery
Payment Processor: Razorpay receives transaction-related information
Legal Authorities: When required by law or to protect our rights

6. Data Retention

We retain your order and personal data for a period of 7 years for accounting, legal, and warranty purposes. You may request deletion of your data after this period by contacting us at support@saadcomputers.com.

7. Your Rights

You have the right to: access your personal data, correct inaccurate data, request deletion of your data (subject to legal obligations), and object to certain types of processing. Contact us at support@saadcomputers.com to exercise any of these rights.

8. Security

We use industry-standard SSL encryption (256-bit) to protect data transmission. However, no method of internet transmission is 100% secure. We strive to protect your data but cannot guarantee absolute security.

9. Cookies

We use essential cookies to maintain session data and improve your browsing experience. We do not use advertising cookies or sell your browsing data to advertisers.

10. International Transfers

We ship to India and the United States. Your data may be processed in countries where we or our service providers operate. By using our service, you consent to such transfers.

11. Contact Us

For privacy-related questions or requests, please contact:

Email: support@saadcomputers.com
Phone: +91-9876543210
Hours: Monday to Saturday, 10 AM – 7 PM IST

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.